Impact of user satisfaction on Software quality in use

The idea of user satisfaction is not new. But how important it is in quality in use is new and under description. Satisfying the customers is an essential element to staying in business in this modern world of global competition. Software companies satisfy and even delight their customers with the value of their software products and services to gain their loyalty and repeat business. Customer satisfaction is therefore a primary goal of process improvement of software quality. Most of the software companies give the more importance to user satisfaction rather than McCall other quality factors. So in this paper I argue about the quality in use and user satisfaction, its relationship and its importance.